Privacy Policy

Last updated: 28 October 2026

This Privacy Policy explains how La ultima solutions (“Loopify”, “we”, “us”) collects, uses and protects information when businesses (“vendors”) use the Loopify service at loopify.in to keep in touch with their customers, including by WhatsApp.

1. What Loopify does

Loopify is a customer relationship tool for businesses. A vendor keeps a list of customers, creates offers (text and images), and sends them to those customers on WhatsApp, either manually or by automation such as birthday, anniversary and festival offers.

2. Information we handle

Vendor account information: name, business name, mobile number, address, logo, login details, subscription and credit records, and the WhatsApp Business details the vendor connects (for example the phone number ID and business account ID).
Customer information added by vendors: customer name, mobile / WhatsApp number, birthday and anniversary dates, and purchase records (items, amounts and dates).
Messages: the offer messages we send for a vendor, delivery details, and messages that a vendor sends back to us on WhatsApp (for example a reply that approves or skips a festival offer).
Technical information: log files, IP address, browser type and the cookies needed to keep a user signed in.

3. How we use information

to run the service and send messages on a vendor’s behalf;
to verify that a vendor’s WhatsApp number is on WhatsApp and belongs to the vendor;
to write offer text and create offer images with the help of artificial intelligence;
to keep records of credits, subscriptions and activity;
to give support, keep the service secure and prevent misuse; and
to meet legal duties.

4. Vendors and their customers

The vendor decides which customers are messaged and what is sent. For the customer information a vendor adds, the vendor is responsible for having the customer’s permission to receive messages. Loopify handles this information only to provide the service to that vendor.

5. WhatsApp and Meta

Messages are sent and received through the WhatsApp Business Platform provided by Meta. Meta processes this information under its own terms and privacy policy (see WhatsApp Privacy Policy and Meta Privacy Policy).

6. Artificial intelligence

To write offer text and create offer images we use an AI service (Google Gemini). What we send for this can include the business name, festival or offer details, product or service names, the business logo and, for personalised message text, limited details such as the customer’s name. We do not use this to identify people, and we do not allow the AI service to be used for advertising to others.

7. Who we share information with

We do not sell personal information. We share it only with:

service providers that help us run Loopify, such as Meta (WhatsApp), the AI service above and our hosting and database providers; and
authorities, when the law requires it.

8. How long we keep information

We keep information while a vendor’s account is active and for a reasonable time afterwards for records, billing and legal needs. Information is deleted when it is no longer needed, or earlier when a valid deletion request is made (see how to ask for deletion).

9. Security

We use reasonable safeguards, such as encrypted connections (HTTPS), sign-in protection and limited access to data. No system is completely secure, so we cannot promise absolute security.

10. Your choices and rights

You can ask us to give you a copy of your information, correct it, or delete it. If you are a customer of a business that uses Loopify, you can also ask that business to stop sending you messages or to remove your number. To make a request, use the contact details below or the data deletion page.

11. Children

Loopify is for businesses and is not meant for children under 18. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

13. Contact us

La ultima solutions
kolhapur
Email: vai6649@gmail.com
Phone: +91 9371713951